TCS United (TCS) is a highly responsive integrated customer service outsourcing company based in Springfield, Illinois. TCS specializes in the stellar delivery of Total Customer Solutions which help clients bridge relationships with their customers through enhanced, unified communications.
TCS provides a broad array of multi-channel service offerings such as:
- Live Agent Call Center Services
- Mail Processing
- Interactive Voice Response
- Agent-Less Outreach
- Web Chat
- Email Communication
Our collection of service offerings may be leveraged in either a bundled or a standalone approach depending on client needs. Many clients select TCS to help benchmark internal operations, overflow customer support, or to provide complete, turn-key end-to-end customer service management. Regardless of your needs, TCS will develop a customized solution that is sure to help you meet or exceed your operational and financial objectives.
TCS is well versed in the application areas of:
- Customer Service
- Application Processing
- Information Request
- Message Center
- Sales Processing
- Debt Recovery
- Payment Processing
- Market Research
TCS is a quality-centric organization that has made the necessary technology investments and occupies a 52,000 square foot business processing outsource center. The facility is scoped with 500 employee work stations with additional ability for expansion as business needs dictate.
We are proudly located in the domestic United States. Situated in the capital of the State of Illinois, our Springfield location provides our clients access to the most educated, highly inspired, enthusiastic communicators in the country!