TCS United utilizes inspired people, proven processes, and current technology to help clients deepen relationships with their customers. We are unique in three primary ways as it relates to program compliance, consumer engagement, and access to educated labor.
Program Compliance and Administration
TCS United adheres to all applicable compliance standards. The firm is currently PCI DSS (Payment Card Industry Data Security Standard) compliant, Gramm-Leach-Bliley (GLBA), and HIPAA (Health Insurance Portability and Accountability Act) adherent. Rest assured that TCS continues on-going monitoring of current compliant standards including but not limited to monthly compliance scans, quarterly vulnerability scans, annual SOC 2 audits and annual penetration tests. TCS United in affiliation with our sister company CCB Credit has processed over 8 million consumer interactions and $1 billion over the past ten years in processed consumer payments without any incident.
With TCS United our clients and our client’s customers maintain the peace of mind that financial data is handled with the utmost sensitivity and protection in accordance with law and the highest industry standards.
Customer service outsourcing for the entire consumer engagement life-cycle
TCS United will support your customer communication throughout the entire lifecycle of the customer relationship. Whether our clients require support on customer qualification, acquisition, retention, payment processing, or accounts receivable, TCS United will develop a solution that is customizable and sure to meet or exceed business objectives. In many cases by partnering with TCS United, clients realize efficiencies of scale by combining buying power resources for program administration and service delivery.
Access to highly educated and affordable domestic labor…
Our corporate business center is located in Springfield, IL which provides clients with tremendous reach and ability to attract the best and bright human resources for campaign management. Springfield is the capital of Illinois and maintains a population of over 190,000 people in the city and surrounding areas. In our community, also known as the Land of Abraham Lincoln, TCS United is regarded as the premier outsource employer.
In addition we maintain access to two universities including the University of Illinois at Springfield, which has been designated jointly by the National Security Agency (NSA) and the Department of Homeland Security as a National Center of Academic Excellence in Information Assurance Education. Springfield is also well-known for its medical district and government opportunities. As such, TCS United leverages the opportunity to draw upon a labor pool that is diverse, educated, and passionate to help customers.
We are confident that the neutral dialect, computer skills, and professional experience of our people will impact positive results for your project!