Call Center Outsourcing

Headquartered in Springfield, IL, TCS is a call center outsourcer occupying a modern 52,000 square foot business process outsource center equipped with 500 employee stations.  TCS is an affiliate company of CCB Credit Services (CCB), which has been in business for over 80 years as a national accounts receivable organization.  TCS proudly serves the Automotive, Financial Services, Government, Healthcare, Telecommunications, and Utility markets for a variety of customer service, sales, and market research projects.

An Experienced Team

The TCS United team has designed contact center solutions for a variety of clients over time in several business verticals.  The applications served are subject to rigorous regulation, and require an information team devoting high attention to detail in the areas of governance and data protection, as well as a continuous review of policies and procedures to stay abreast of the industry’s highest security standards.  Regardless of your challenges, TCS United will design a solution that meets both your Operational and Financial objectives.

Our People

TCS believes that by treating employees well, customer satisfaction for our clients will increase.  As such TCS United directly employs 100% of our staff and invests four weeks of training assuring seamless, compliant delivery on behalf of our client partners.  TCS United is a leader in the industry for low employee attrition rates and our group of highly passionate people is eager to drive client satisfaction and promote your corporate brand in a safe and reliable approach.

Our Technology

TCS leverages both a premise based contact center platform and a leased cloud-based system, and will deploy a platform that best meets your business and financial objectives.